Outsourced Help Desk

We have become recognised as industry leaders within the IT and Telecoms channel and are now the 'go to guys' when it comes to outsourcing IT and Telecoms support. We have worked closely with a number of IT and Telecoms resellers to streamline their operations, including becoming their onsite engineers or handling all their inbound calls and tickets via their own MSP.

Outsourcing your IT and Telecoms support can substantially reduce outgoings within your business. For example, wages would be significantly lower due not employing full time engineers, and costs for vehicles and tools would now be non-existent.

We are as discrete as your business requires as we don't display any of our own branding and, should you wish, we are happy to display your company branding on our vehicles and clothing. Whether it's answering the phone to your customers or attending your client's site, you can rest assured that we will act as an extension of your team and your customers will keep that continuity and trust.

Here are just some of the services we can offer as part of our Outsourced Help Desk:

• IT Support
• Microsoft Office 365
• Wired & Wireless Networks
• Traditional PBX Service & Support
• Hosted Telephony Administration and Deployment
• Out of Hours cover

We understand that each customer has their own set of unique requirements, and so we offer bespoke Outsourced Services packages tailored to suit your individual customers dependant on the level of support they need. We will work with you to ensure these are in line with your own SLA's and contracts.

If you would like more information or to discuss how CommIT Services can help your business, please do get in touch.